Loneliness and Member Experience
See Papa's research on how severe loneliness impacts member experience and CAHPS ratings
We know loneliness plays a major role in all areas of health. And now we know it impacts member experience and CAHPS® ratings, too. Download this infographic to see how members' ratings of their health plan changed depending on their loneliness levels, and how addressing the social needs of even a few members can change health plan rankings, member experiences scores, and ultimately, funding.