Speaker
Austin Weaver, Chief Commercial Officer
Panel Discussion: Member Engagement as a Performance Lever — Connecting Stars, Quality, and Risk Adjustment
Wednesday, June 3rd at 3:45 PM
In today's Medicare Advantage environment, member engagement is a core performance lever that directly influences Stars ratings, clinical quality outcomes, and risk adjustment accuracy. As regulatory complexity increases and resources tighten, plans must rethink how engagement strategies activate members, improve care gap closure, and support documentation integrity across the care continuum.
This panel will explore practical approaches for designing engagement models that deliver measurable impact across quality and financial performance domains. Panelists will discuss data-driven targeting, personalization strategies, community-based outreach, digital engagement tools, and provider collaboration models that translate into better care, better access, and better results.
More about Papa
Papa helps improve health and quality outcomes, one connection at a time. We connect members with personalized, in-person social support, proven to drive real results.
Address gaps
Papa fills a critical need for aging and underserved populations, helping more people live where and as they choose.
Papa fills a critical need for aging and underserved populations, helping more people live where and as they choose.
Boost engagement
Papa drives meaningful member engagement at home, leading to higher satisfaction and retention.
Papa drives meaningful member engagement at home, leading to higher satisfaction and retention.
Improve healthcare utilization
Papa helps reduce emergency department high-utilizers and hospital readmissions, while improving preventive care trends for lower costs of care.
Papa helps reduce emergency department high-utilizers and hospital readmissions, while improving preventive care trends for lower costs of care.

