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Papa's inaugural transparency report

Discover how Papa has raised the bar for what it means to be a safe and trusted companion care platform.

Creating a safe caregiving platform requires more than just basic checks and oversight. At Papa, we understand the risks involved and the shared vulnerability of both our members and Papa Pals. That’s why we're committed to building a Trust & Safety program that doesn’t just comply with today’s standards, it sets new ones. 

This inaugural transparency report outlines Papa’s model for ensuring safe interactions on our platform, especially in one-on-one, in-home settings with vulnerable populations.

Download the report to learn more about Papa’s three-pillar approach to trust and safety and how others can safely and responsibly join us in building a world where no one has to go it alone. Because while people are imperfect, they are also irreplaceable.

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Papa's approach to trust and safety

Papa's Trust & Safety program is built on three pillars: Prevent, Support, Act (PSA). This innovative approach sets a high standard for safe interactions on our platform at scale.

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Prevent: Preventing issues upstream through vetting and education
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Support: Helping our community feel safe and supported during visits
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Act: Taking action against violations of our policies and standards

Learn more from Papa’s Head of Trust & Safety

Papa’s Head of Trust & Safety, Jane Yu, appeared on the Click to Trust podcast to discuss Papa’s inaugural transparency report and the complexities of building trust in caregiving services.



In this episode, Jane and host Sabrina Puls discuss:

  • Managing dual vulnerabilities: How platforms can protect both caregivers and care recipients in unfamiliar environments, ensuring mutual safety and trust
  • Leveraging safety features: The impact of features like emergency response features, identity verification, and masked phone numbers in creating secure and reliable interactions
  • The importance of transparency and education: Why fostering transparency through safety reports and continuous education is essential for maintaining trust and promoting safety on caregiving platforms